How to contact support
Email admin@wuevas.com and include enough detail for us to identify the issue quickly.
- The email address used during checkout, if any.
- The issue you hit and what step it happened on.
- A screenshot, error message, or approximate time of the problem.
- Your purchase tier: Standard or Professional.
Common support topics
- Checkout completed but the DOCX download did not unlock.
- Duplicate charge or accidental repeat purchase.
- Resume generation failed or timed out.
- Questions about refunds for service errors or failed delivery.
- Questions about privacy or data requests.
What to expect
CareerShift is a small SaaS product, so support is handled by email. We aim to respond within a reasonable time, usually within 1 to 2 business days.
Payment and refund help
Payments are processed by Stripe. If you believe you were charged incorrectly, or if a paid download failed because of a service problem, contact support and include the date, tier, and any receipt details you received.
Technical troubleshooting
- Refresh the page once after checkout if the webhook update is delayed.
- Try the latest version of Chrome, Edge, or Safari.
- Disable aggressive browser extensions if checkout or downloads are blocked.
- If the issue persists, send us the exact wording of the error.